Newcastle City Council Logo


Top of page

Size: View this website with small text View this website with medium text View this website with large text View this website with high visibility

Quick Guide

August 2017

Welcome to the latest operational version of the Newcastle Children's Social Care Procedures Manual.

Before continuing, please take the time to read this 'Quick Guide'.


Contents

  1. Display and Browser Options
  2. Structure of the Manual
  3. Amendments and Planned Updates
  4. How to find a Chapter
  5. Terminology
  6. Keywords
  7. Contact us
  8. Register for Alerts
  9. Copyright
  10. Printing and Retaining Copies


1. Display and Browser Options

In order to make this manual as accessible as possible, you can change the size of the text/layout - please use these accessibility buttons.

smallmediumlargehivis

which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.


2. Structure of the Manual

In this manual, all Children's Social Care Policies, Values and Principles are located in chapter 1.1, (also accessible via the Values button on the left side of this screen) with which users are required to familiarise themselves before proceeding to the main body of the Manual.

Procedures and Guidance: In an attempt to keep procedures succinct, procedures and more detailed guidance are separated - with links provided as appropriate. 'Procedures' summarise how managers and staff must act in given circumstances (these chapters have a blue background). 'Guidance' provides direction or advice to a decision or course of action (these chapters have a green background). Protocols are agreements between two or more departments or agencies (and have a grey background).


3. Amendments and Planned Updates

If a chapter has been significantly amended or is new, it will be indicated in the Contents List and at the top of the relevant chapter, and in the Table of Amendments which identifies the main changes for users.

If a chapter has only minor amendments which do not affect procedure, for example a change of name or a link to another chapter, it will not be marked as updated.

Click here to view details of updates made to this manual.

The next version of this manual will be published in March 2018. Every effort has been made to ensure all the procedures in this Manual are up to date, legislatively and operationally. You, the reader and user of this manual may have comments and contributions to the manual and it is important that you feel able to contribute to the process. If you would like to suggest an amendment to an existing chapter, or a new chapter, please contact Karen Simmons (Karen.Simmons@newcastle.gov.uk). To allow time for the required processes to take place for the update, all amended or new chapters need to be with Karen by 10 January 2018..

If you want to make an amendment to an existing chapter in the manual for inclusion at the next update, or if you have any queries, please contact Karen.


4. How to find a Chapter

Procedures and guidance are located in individual 'chapters' which are available from a 'traditional' Contents List - on the left hand side of the screen.

4.1 Using the Contents List

Chapters are categorised or grouped together as follows:

PARTS: The manual contains procedures categorised under a number of Service Sectors, like 'Looked After Children'.

SECTIONS: Within each Service Sector e.g. 'Looked After Services', you will find a Section (group of procedures) like 'Adoption and Permanence'.

CHAPTERS: Under each Section, you'll find individual chapters/Procedures e.g. 'Adoption Case Records'.

4.2 You can search for a Chapter

If you are not sure which service or section to look in, try 'Search' which will help you identify the information you are looking for.


5. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

'Home' and 'Resource' This is a generic term which means Children’s Home, Foster Home
'Child' or 'Young Person' Both these terms are used to mean any child under the age of 18
'Staff' or 'Carer' Means all Staff and Carers (including) whether employed or not
'Manager' Means Team Manager, it also means YOT Team Manager
'Line Manager' Means the first Line Manager of a team/service
'Parent' Means person with Parental Responsibility
'Regulatory Authority' Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.


6. Keywords

The manual is accessed by practitioners from varying agencies, who may find terms that they are not familiar with. Therefore, a large glossary (Keywords) of terms is available such as Significant Harm (try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

Many Keywords are highlighted in the body of procedures, but you can search for the Keyword you need: Go to the Keywords Index, on the left hand side of the screen. Or, use 'Search'.


7. Contact us

If you have any comments or suggestions to make about this manual please contact us by using the button on the left hand side of the screen, from anywhere within the manual.


8. Register for Alerts

You can register with us to receive automatic notifications about manual updates and receive information about the briefings we regularly publish. To register please click on the 'Register for Alerts' button on the left of the screen, and send us your details.


9. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Newcastle City Council.


10. Printing and Retaining Copies

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the print icon icon which is in the top right hand corner of the relevant procedure

Please note, the Manual will be updated regularly, so staff should avoid retaining printed versions - hard copies are only valid for 72 hours.

End